Writing Responses
After reviewing a check-in, you'll usually want to write a response — a personalized message that your client can read on their client app. Assistant Coach gives you two ways to do this: write it yourself, or let your assistant draft one that matches your style.
Writing a response manually
From the check-in review screen, click Coach Response in the actions sidebar (or the response button in the header on mobile).
If you haven't replied yet, the reply box opens straight away. Start typing, or click Ask assistant to draft above Add photos to get a first draft in your style (see below).
The composer is a simple text area where you write your response. As you type, a character counter shows your progress toward the 3,000-character limit.
When you're done, click Send reply. The response is immediately visible to your client on their client app, and they get a notification there.
Your reply saves as you write
You don't need to finish a reply in one go. Everything you put in it (your text, photos and drawings, and any voice or video message) saves by itself as you work, as a draft that only you can see. The line next to Send reply says Draft saved · only you can see it, and your client sees nothing until you click Send reply.
That means you can write while you read. On most laptop screens the check-in moves over to sit beside your reply, so you can scroll it, open Show long-term measurement trends, or check the meal plan and your notes from the actions sidebar, and add to your reply as you spot things. On a smaller screen the reply sits over the right of the check-in; close it with ✕ to reach the actions sidebar. Either way you pick up where you left off: Coach Response in the actions sidebar shows Draft, not sent while a draft is waiting, even if you come back the next day.
A draft doesn't mark the check-in reviewed, so it stays on your to-do list until you send the reply or mark it reviewed.
If you'd rather start again, click the bin at the top of the reply and then Discard. The draft is deleted and your client never sees it.
A good habit for busy weeks: open each check-in, jot the two or three things you want to say as you read, and close it. Come back once you've seen everyone and turn the notes into replies. Nothing gets lost in between.
Adding photos and drawing on them
Click Add photos to attach up to four photos to your reply. You can also paste a screenshot straight into the text box. A photo can be a GIF too, for a bit of fun. See ideas and how to add one.
To mark something up, click the pencil on the corner of a photo. Draw with one of the four pens, use undo if a line goes wrong, then click Done. The marked-up photo takes the original's place in your reply. To start again from the plain photo, remove it and add it again.
Your client sees each photo whole in their client app, so nothing you draw near the edge gets cut off.
Adding a voice or video message
On the Starter and Pro plans, click Voice or Video next to Add photos. Your client can play the recording under your reply in their client app. You can send it with text and photos, or on its own. See Voice and Video Messages for how it works.
Progress photos are where drawing helps most. A circle round the waist, or a line along the shoulders, shows your client exactly what you mean by "we're starting to see a difference", which is easy to miss in a photo taken every week. Keep it to one or two marks per photo, and say in your reply what each one shows.
Editing a saved response
After saving, you can:
- Edit — Reopen the composer with your current text to make changes
- Delete — Remove the response entirely (with confirmation)
- Copy — Copy the response text to your clipboard (useful if you want to paste it into a message app or email as well)
The response view shows timestamps for when it was first written and when it was last edited.
When your client replies
Your client can send one reply to your check-in feedback: a 👍, a ❤️, a few words, or an emoji with words. They can change the draft before pressing Send, but the sent reply is final.
You'll see New reply in your bell. Click it to open that check-in with the client's reply in view. A small dot on Coach Response in the check-in menu clears when you view the reply. You can still edit your own feedback, but there is no back-and-forth chat here.
Seen by … shows when your client first opened your feedback. It stays at that first time if you edit your response; it does not mean they have read later changes. Deleting your response also deletes the client's reply, and the confirmation tells you this before you delete it.
Assistant drafts
This is where things get interesting. Instead of staring at a blank text box, you can ask your assistant for a draft that's tailored to:
- The client's check-in data (measurements, metrics, feedback)
- Your writing style (learned from your previous responses)
- The client's context (goals, injuries, medical conditions)
- Any notes you've written (both check-in-specific and recent client notes)
How it works
- Click Ask assistant to draft from the response section.
- While it works, a short progress note above the text box shows what it's looking at.
- The draft streams in in real-time — you can watch it being written.
- Once complete, the text is in your composer, fully editable.
The draft is a starting point, not a finished product. Review it, adjust the tone, add personal touches, remove anything that doesn't feel like you, and then send.
What your assistant looks at
Your assistant pulls together context from multiple sources:
- This check-in — Weight changes, measurement trends, training metrics, sleep, steps, water intake, and every piece of subjective feedback
- Your writing style — Your previous responses (prioritizing responses to this specific client, then supplementing with responses to other clients) to match your tone, length, and personality
- Client context — Their active goals, primary coaching goals, any injuries, and medical conditions
- Your notes — Notes linked to this check-in (marked as must-address) and recent notes from the last 30 days
The result is a draft that sounds like you wrote it, informed by all the data you'd normally review before writing.
Drafting again
If you're not happy with the draft, click Draft again to get a new version. If you've already started editing, you'll see a confirmation dialog before the current text is replaced.
The more responses you've written in the past, the better your assistant gets at matching your style. Your first few drafts may need more editing — but as your response library grows, the drafts get closer to what you'd write yourself.
Best practices
Make it personal. Even with your assistant's drafts, add something specific to the client — reference something they mentioned in their feedback, acknowledge a milestone, or ask a follow-up question. The personal touch is what makes coaching coaching.
Be consistent. Try to respond to every check-in. Clients who get regular feedback are more engaged and more likely to keep checking in.
Keep it concise. You have 3,000 characters, but you don't have to use all of them. A focused, actionable response is more valuable than a lengthy one. Address what matters most — what's going well, what to adjust, and what to focus on next week.
Use notes as reminders. If there's something you want to address in your next response, create a note linked to the check-in. Your assistant's draft will pick it up and work it in.